Frequently Asked Questions

How do I get a Holiday Gift Bundle?

Physical Gift Cards:

Spend $50 or more on Cineplex Gift Cards between November 1 and December 31, 2018 and you’ll get a Holiday Gift Bundle, while supplies last. Physical Gift Cards can be purchased at any Cineplex theater box office or online at Cineplex.com/GiftCards. If ordered online, your physical gift card(s) and gift bundle(s) will be mailed together (allow for approximately 5 business days for delivery from the time of purchase). Physical gift card orders placed after December 15 for all provinces except Ontario (December 18 for Ontario) are not guaranteed to arrive before December 24th.

E-Gift Cards:

Spend $50 or more on Cineplex E-Gift Cards in a single transaction between November 1 and December 31, 2018 and you’ll get a Holiday E-Gift Bundle. E-Gift Card purchases and their corresponding Holiday E-Gift Bundles will be sent to the purchaser’s email within 24 hours of the purchase. A link to download your Holiday E-Gift Bundle will be sent along with the receipt, to the purchaser’s email. This offer is not valid on Dinner and a Movie bundles or corporate sales purchases. You can send the URL to someone else or keep the Holiday E-Gift Bundle for yourself!*

* All Holiday E-Gift Bundle coupons are one-time use only.

When are the Gift Packs available?

Gift Packs are available between November 1 and December 31, 2018. While supplies last.

What offers are included in the Gift Pack?

One Free General Admission

  • Valid for General Admission from January 7 - March 7, 2019 ONLY, for showtimes Sunday - Thursday.
  • Valid for films in 3D and films in IMAX®, UltraAVX, Prime Seats and VIP (must be legal drinking age) auditoriums with the payment of the applicable surcharge on the free admission ticket.
  • Not valid for films with “No Passes” restrictions, non-feature film performances, Cineplex Events, 4DX or D-BOX seating.
  • Redeem online only

One Free Ticket Upgrade

  • Valid only for General admission tickets (14-64).
  • Valid only from January 7 - March 7, 2019 ONLY, for showtimes Sunday - Thursday.
  • Valid for films in 3D, or in an IMAX®, Prime, UltraAVX®, or VIP (must be legal drinking age) auditorium.
  • Not valid for non-feature film performances, Cineplex Events, 4DX or D-BOX seating.
  • Redeem online only

One Free Regular Popcorn

  • Valid from January 7 - March 7, 2019.
  • Redeem in theater only

$6.99 Wednesday General Admission

  • Valid for General Admission from January 7 - March 7, 2019 for WEDNESDAY showtimes ONLY.
  • Valid for films in 3D and films in IMAX®, UltraAVX, Prime Seats and VIP (must be legal drinking age) auditoriums with the payment of the applicable surcharge.
  • Not valid for films with “No Passes” restrictions, non-feature film performances, Cineplex Events, 4DX or D-BOX seating.
  • Redeem online only

4 Family Favourites Admit Ones

  • Valid for Family Favourites screenings Saturdays at 11AM at participating theatres from January 7 – March 7, 2019.
  • For a list of participating theatres visit Cineplex.com/Family.
  • Up to four coupon codes may be used per transaction. Each code may be used once.
  • Not valid in conjunction with any offers or promotions, non-refundable, not redeemable for cash and not for re-sale.
  • Redeem online only
How many Gift Packs am I eligible for?

Physical Gift Cards:

You are eligible for one (1) physical Holiday Gift Bundle for every $50 spent on physical Gift Cards in a single transaction. There is no limit to the number of gift cards you can buy, but there is a $10 minimum purchase per gift card.

E-Gift Cards:

You are eligible for one (1) Holiday E-Gift Bundle per one (1) E-Gift Card transaction of $50 or more. If you would like to receive multiple Holiday E-Gift Bundles, you will need to complete multiple E-Gift Card transactions, each with a minimum cart value of $50.

If I buy a $50 E-Gift Card, am I entitled to a Gift Pack?

Yes.

From November 1 and December 31, 2018, all E-Gift Card transactions valued at $50 or more will receive a Holiday E-Gift Bundle (while supplies last).

Holiday E-Gift Bundles are delivered as a URL within the receipt emailed to the original purchaser.

Please note the following differences from the physical Holiday Gift Bundle:

  • Due to restrictions, only one (1) Holiday E-Gift Bundle can be delivered per transaction. If you would like to receive multiple Holiday E-Gift Bundles, please complete multiple transactions with a minimum of $50 each.
  • The Holiday E-Gift Bundle is delivered along with the receipt to the purchaser via email. The email will contain a live URL. Click and/or copy and paste this URL into your browser to view your Holiday E-Gift Bundle. This link can be sent to others if so desired however, please note that each code is a one-time use only.
  • The Holiday E-Gift Bundle can be used online, downloaded and printed or displayed via smartphone to redeem the Free Popcorn coupon at theatres. All other coupons must be redeemed online.
How do I redeem my Admission and Concessions offers?

Admission offers must be redeemed online at Cineplex.com or using the new Cineplex App. During checkout, enter the 16 digit coupon code on the back of your printed Holiday Gift Bundle or on your electronic Bundle by selecting “ADD A CODE” in the “VOUCHER OR PROMO CODE” area and click APPLY.

The Free Popcorn offer must be redeemed by printing out your coupon and bringing it to a theatre or by showing the coupon barcode on your mobile device.

What happens if I click on my Holiday E-Gift Bundle and it redirects me to Cineplex.com?

For your protection, if over-activity (clicking on the URL more than 10x in one day) with your URL is noticed in a single day, your URL may be flagged for suspicious activity. Please contact our Guest Services for assistance at cineplex@buyatab.com.

What if I can no longer see my Holiday E-Gift Bundle coupons?

All coupons expire on March 7, 2019. You will not be able to access your digital coupons after this date.

How do I ask a question I don’t see answered here?

Click here to get in touch with us.

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